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How do I create an account?
Open the Iris Chamber, register, then confirm the 6-digit email OTP before checkout.
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Beacon Lattice
Search the living guide for OTP, tracing, foil care, and settlement — charted for ELVORA COLLECTION.
01 · Key
Account & checkout
OTP, folio access, and order history.
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Why must my email be verified?
Verified email keeps confirmations and tracing updates tied to a real inbox. Resend OTP anytime from your chamber.
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Where is my order history?
Sign in and open the Parcel Log to review every dispatch.
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I did not receive my OTP.
Check spam first, then resend from Account. Still stuck? Reach us via Signal Desk.
02 · Route
Orders & tracing
Live status, holds, and confirmations.
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How do I track a seed order?
Use your order number and email on Way Beacon for packing and courier progress.
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Can I cancel or request a refund?
Submit a hold from the order status page before dispatch when possible. After hand-off, see Packet Redress.
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When will I receive confirmation?
A confirmation email follows successful checkout. Prepaid carts continue to the payment gateway; COD queues for packing.
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What if my PIN is not serviceable?
Checkout flags unavailable zones. Send us your PIN and we will check alternate courier options where possible.
03 · Foil
Packets & care
Moisture barriers, claims, coverage.
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How are seeds packed?
Moisture-barrier foil pouches inside cartons protect viability in transit. Labels carry SKU and HSN 1209.
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What if my order arrives damaged or wrong?
Photograph within 24–48 hours and file via Way Beacon. See Packet Redress.
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Do you deliver across India?
Yes, subject to courier serviceability. Full rules live in the Dispatch Accord.
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Are germination rates guaranteed?
We supply sowing-grade HSN 1209 seed. Outcomes depend on soil, season, and care — germination is not guaranteed.
04 · Ledger
Payment & accords
UPI, COD, invoices, and policies.
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Which payment methods do you accept?
UPI / online payment and Cash on Delivery on eligible orders. Prepaid shipping is free.
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What is the COD shipping charge?
COD shipping is ₹49 on eligible orders, shown before you confirm the deed.
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Where can I read full policy terms?
Browse the Quarry Accords for terms, privacy, shipping, and returns.
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Can I get a GST invoice?
Mention invoice needs in order notes or contact the desk after purchase with your order ID.
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